Airport Arrivals
Airport arrivals have 50 minutes to pick up luggage and meet the driver. Should luggage be lost please call Customer Service at 303-699-7788 or 1-866-969-7788 immediately. Should any passenger need more than 50 minutes to pick up luggage, please account for that at the time of booking your reservation to avoid any additional charges. Denver Limousine is not responsible for delays resulting in a no show. After 50 minutes wait time, if contact has not been made, reservation will be considered a no show

Missed and Delayed Flights
For missed flights or delays, please call Customer Service at 303-699-7788 or 1-866-969-7788 immediately to reschedule. Should a delay occur in-flight or after take-off, we do check the arrival times accordingly to the best of our ability. Should we be notified in an unreasonable amount of time prior to the reservation ( such as the time of scheduled pick-up), it will be considered a no show and the full amount will be charged. Please be certain all flight, contact, and reservation information provided to us is accurate; we are not responsible if the arrival information provided to us is incorrect

Changes to Reservations
If there is any change to your reservation, it is your responsibility to notify Denver Limo. Any changes MUST be made through Customer Service. Drivers are NOT AUTHORIZED to make changes to a client's reservation under any circumstances, nor apply or discount charges, or accept any payment other than additional gratuity

Additional charges
Airport arrivals have 50 minutes of free wait time for all Domestic flights. Any additional wait time will be charged in 30 minute increments based on the hourly rate for that particular vehicle. All stops must be pre arranged through Customer Service and will incur additional fees. Last minute stops are still required to be arranged through Customer Service. Charges for stops vary depending on the length and location of the stop. Please speak to a Customer Service representative to pre-arrange any stops you may be aware of prior to pick up, for a discounted rate of these charges.

Cancellations
All cancellations must be made between the hours of 7:00 am and 8:00 pm MST. Cancellations for local airport transfers must be made a minimum of 24 hours prior to the reservation. Cancellation for stretch limousine must be made a minimum of 14 days prior to the reservation for half charge and anything within 48 hours will be charged the full amount and are non-refundable.

Payment
Denver Limousines accepts all major credit cards, cashiers checks and Cash

Liability
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. We are not responsible for articles left in the vehicle. Under age consumption of alcohol is prohibited. Possession or use of drugs in any of the vehicles is prohibited. Vehicles cannot be loaded beyond seating capacity. Not responsible if client reserves vehicle type that cannot accommodate all passengers or luggage. Once reserved vehicle is dispatched for pick up, charges and fees are non-refundable in regards to passenger error in vehicle capacity. Not responsible if client did not view full policy description. All policies still apply